I used to be quite a Singapore Airlines fanboy. But they’re not keeping up the cool. Firstly, a few months ago, they cut ALL of their flights to Vancouver, and now only fly codeshare via San Francisco. This is not what I want. Therefore, we’re flying with Air Canada.
Now I get an email saying this:
As a valued KrisFlyer member, I am writing to inform you that as a result of a commercial impasse with Flight Centre, Singapore Airlines airfares might not be available for purchase through Flight Centre retail outlets.
Singapore Airlines is still committed to giving our customers great value fares. Singapore Airlines has agreements in place with other major travel agents, and our flights can be booked as per normal through all other travel agency groups, or online at singaporeair.com.au
Whatever the reasons, it doesn’t mean I’ll change travel agents, it means I’m more likely to change airlines. The fact is that aside from Travel Centre (and their offshoots) and STA Travel, there aren’t any other major travel agency groups that cater to my market segment in Australia. And as for the fares on singaporeair.com.au, they are laughably expensive compared to prices on the same flight through travel agents.
So well done Dale, Singapore Airlines Passenger Marketing guy, I hope this standoff is going to be worth it.